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Terms &
Conditions

Our Terms & Conditions are here to create clarity, transparency, and mutual respect throughout the creative process.

They help us set healthy boundaries, outline responsibilities, and ensure a smooth experience for both you and us.

Before any work begins, a formal contract will be signed outlining your specific project details, deliverables, and payment terms.

This ensures we’re aligned from the start.

Last updated January 2026

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1. Services Offered

Familiars Creative Co. is a creative studio specialising in:

  • Brand identity design

  • Web design

  • Custom illustration

  • Packaging design

  • White label creative services for studios, creatives, and agencies

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All services are outlined in individual proposals or packages. Any requests beyond the agreed scope may incur additional fees.

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2. Timelines & Deliverables

  • Estimated timelines are shared at the start of each project.

  • Timelines depend on timely feedback, content submission, and communication from the client.

  • Final deliverables are provided in high-resolution, web- and print-ready formats.

  • Files remain available for 30 days after delivery; after this period, file storage is not guaranteed. File retrieval beyond 30 days may incur an archival fee.

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Clients are responsible for providing all required content (copy, images, product details, etc.). Delays in receiving content may extend the project timeline.

 

3. Payment Terms

  • A non-refundable deposit is required to book your project.

  • Full payment is required before final file delivery.

  • Payment plans may be arranged upon request.

  • All transfer or processing fees are the responsibility of the client.

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If payment is not received within the agreed timeframe, Familiars Creative Co. may pause all work and retain ownership of all designs until payment is made.

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4. Revisions

Our process is intentional and strategy-driven, often resulting in one carefully developed concept.
Most projects include:

  • Up to five (5) minor revisions

  • One (1) major revision

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Additional revisions or out-of-scope requests may be billed separately and may affect project timelines.

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5. Illustration & Creative Asset Usage Rights

Custom illustration rights are granted only for the specific usage outlined in your proposal (e.g., packaging, social media, web use, or print). Illustrations are delivered as final, flattened files unless otherwise agreed in writing. Editable working files (e.g., layered PSD, AI, or Procreate files) are not provided unless specified in a separate contract.

Use beyond the agreed scope—including additional products, expanded commercial use, resale, licensing, or distribution—requires a separate licensing agreement. Extended or full commercial rights incur a higher project fee or an ongoing royalties agreement. Unless stated otherwise in writing, commercial rights are not included.

Familiars Creative Co. retains full copyright ownership of all illustrations and creative assets.

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6. Anti-AI Usage Policy (Applies to All Visuals We Create)

All designs, illustrations, brand assets, website visuals, strategy documents, and any creative materials produced by Familiars Creative Co. are protected intellectual property.

Clients may not:

  • Upload, submit, feed, or reference our work in any AI model, dataset, training system, or image generator.

  • Use our work to train custom models or replicate our artistic style using AI.

  • Create derivative artwork using AI tools based on our designs.

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Unauthorized AI use or style replication constitutes infringement.

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7. Project Pauses

If client feedback or required materials are delayed by more than 12 business days, the project may be paused. A reactivation fee may apply. Delays may require an updated timeline or additional costs.

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8. Ownership & Portfolio Use

  • Final approved designs become your property once full payment has been made, within the usage rights defined in your proposal.

  • Familiars Creative Co. retains the right to showcase completed work—excluding confidential white-label projects—in our portfolio, social media, and marketing materials.

  • Research files, drafts, working files, and unused concepts remain the property of Familiars Creative Co. unless otherwise agreed in writing.

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9. Web Licensing, Third-Party Tools & Launch Liability

Clients are responsible for purchasing and maintaining any third-party tools or services required for their website, including but not limited to:

  • Domains

  • Hosting

  • CMS subscriptions

  • Fonts

  • Plugins or integrations

  • Templates

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Familiars Creative Co. is not responsible for the performance, security, maintenance, or ongoing updates of a website after launch unless a separate maintenance agreement is in place.

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10. White Label Projects

For white label collaborations:

  • Familiars Creative Co. agrees to maintain discretion and confidentiality regarding your client relationships.

  • Any portfolio use must be pre-approved in writing.

  • You are responsible for client communication unless otherwise agreed.

  • Payment terms follow the agreement between Familiars Creative Co. and the contracting studio, regardless of end-client payment schedules.

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11. Project Termination

Either party may cancel a project with written notice.
If the client terminates the project, all completed work up to the termination date will be billed.
Deposits remain non-refundable in all circumstances.

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12. Confidentiality

Any proprietary or sensitive information shared during the project will be treated with care and confidentiality. Neither party will disclose confidential information to third parties without prior written consent.

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13. Liability

Familiars Creative Co. is not liable for indirect damages, loss of business, or the performance of final work once delivered.
Our total liability is limited to the amount paid for the project.

The client is responsible for reviewing all work for accuracy—including spelling, dates, legal information, and compliance—before use.

The client agrees to indemnify and hold Familiars Creative Co. harmless against any claims or damages arising from the use of the final work.

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14. Communication Boundaries

Project communication will occur via email or your designated client portal - unless specified otherwise for communication platforms such as Messenger & WhatsApp.
Typical response times are within 2 business days.

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15. Project Completion

  • Projects with no client response for 20+ days may be considered closed.

  • Projects are expected to conclude within 40 calendar days unless otherwise agreed.

  • Rush timelines may incur a surcharge and are subject to availability.

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16. Changes to These Terms

Familiars Creative Co. may update these Terms & Conditions periodically. Continued use of our services implies acceptance of the current version.

By booking a project or working with Familiars Creative Co., you agree to these Terms & Conditions.

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Questions?
We’re always happy to help. Please reach out if you need clarification about our process, scope, or availability.

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With all our love,
Familiars Creative Co.

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